Keep the installation handover, model details, commissioning documents and every service invoice. The actual warranty terms determine who may service the system and at what interval.
Start with written terms
Grant rules, installer promises and manufacturer warranties are different things. Check the document that applies rather than relying on a general online statement.
For a Cork home, note the system make, model and the conditions when the issue appears. Clear information reduces guesswork and helps the person returning your call decide whether the visit should be routine maintenance or fault diagnosis.
What to retain
Save dated invoices, service reports, fault records, part details and correspondence. Photograph paper records and store a copy securely.
For a Cork home, note the system make, model and the conditions when the issue appears. Clear information reduces guesswork and helps the person returning your call decide whether the visit should be routine maintenance or fault diagnosis.
Before booking
Ask whether the business can service your exact model and whether any manufacturer-approved status is required.
For a Cork home, note the system make, model and the conditions when the issue appears. Clear information reduces guesswork and helps the person returning your call decide whether the visit should be routine maintenance or fault diagnosis.
If documents are missing
Contact the installer or manufacturer with the serial number. Avoid claiming compliance until the applicable terms are confirmed.
For a Cork home, note the system make, model and the conditions when the issue appears. Clear information reduces guesswork and helps the person returning your call decide whether the visit should be routine maintenance or fault diagnosis.
What to ask before the visit
Ask what the quoted visit includes, whether VAT and travel are included, what record you receive, and how additional work will be approved. Confirm experience with your exact system. Do not assume brand authorisation, qualifications, warranty protection or response time unless the appointed business confirms it in writing.
Prepare useful information
Write down the make and full model number from the rating plate, the exact controller message, which functions still work, and when the problem began. Note whether it follows a power cut, a settings change, very cold weather or recent work elsewhere in the heating system. If the fault is intermittent, a short video or photograph taken from a safe position may help. Keep the outdoor and indoor equipment accessible, but do not remove covers.
For a routine service, gather the installation handover and previous reports. For a repair, describe the active symptom when booking so the correct amount of diagnostic time can be allowed. Ask the operator to explain findings and seek approval before fitting chargeable parts.
Useful next step
If you still need help, read the heat pump repair guide or request a callback. For another homeowner question, browse the heat pump guides.