Book a repair-style diagnostic visit when the system has stopped, displays a recurring fault, leaks, trips power or cannot provide heat or hot water. Routine servicing is for planned maintenance.
Choose the right appointment
Describe an active fault when booking. A standard service slot may not allow enough time for diagnosis.
For a Cork home, note the system make, model and the conditions when the issue appears. Clear information reduces guesswork and helps the person returning your call decide whether the visit should be routine maintenance or fault diagnosis.
Performance changes
Longer run times, colder rooms, poor hot-water recovery and new noises are useful clues even without a code.
For a Cork home, note the system make, model and the conditions when the issue appears. Clear information reduces guesswork and helps the person returning your call decide whether the visit should be routine maintenance or fault diagnosis.
Safety concerns
Electrical smells, repeated breaker trips, smoke and major leaks need prompt attention. Do not keep resetting the system.
For a Cork home, note the system make, model and the conditions when the issue appears. Clear information reduces guesswork and helps the person returning your call decide whether the visit should be routine maintenance or fault diagnosis.
After diagnosis
Ask for the finding, proposed repair, parts cost and whether another issue could have contributed to the failure.
For a Cork home, note the system make, model and the conditions when the issue appears. Clear information reduces guesswork and helps the person returning your call decide whether the visit should be routine maintenance or fault diagnosis.
What to ask before the visit
Ask what the quoted visit includes, whether VAT and travel are included, what record you receive, and how additional work will be approved. Confirm experience with your exact system. Do not assume brand authorisation, qualifications, warranty protection or response time unless the appointed business confirms it in writing.
Prepare useful information
Write down the make and full model number from the rating plate, the exact controller message, which functions still work, and when the problem began. Note whether it follows a power cut, a settings change, very cold weather or recent work elsewhere in the heating system. If the fault is intermittent, a short video or photograph taken from a safe position may help. Keep the outdoor and indoor equipment accessible, but do not remove covers.
For a routine service, gather the installation handover and previous reports. For a repair, describe the active symptom when booking so the correct amount of diagnostic time can be allowed. Ask the operator to explain findings and seek approval before fitting chargeable parts.
Useful next step
If you still need help, read the heat pump repair guide or request a callback. For another homeowner question, browse the heat pump guides.